Frequently asked questions

Where can I buy Hi-fi bars and books?

How long should I expect to wait for my order?

What do you get from a virtual group for your £3.75/€6 weekly fee?

Can I still buy cookbooks and Hi-fi bars?

I’d love to take part in virtual groups, but I don’t have a set of scales at home

Will target members still have access to the website and app?

I’m not very technical! Is it difficult to take part?

I’m a group member and I can’t log on. Help!

I’m an online member and I can’t log on. Help!

Can I use a screen reader with the Slimming World website?

The website is telling me that my card and PIN are invalid. Help...

The website is telling me that my email address is already registered. Help!

Can I really eat as much Free Food as I want?

Do you have any advice for people who do a lot of activity/exercise?

Will I have to give up alcohol to lose weight?

Where do avocados fit in to the plan?

What is a tweak?

What happens when I reach my target? Is it free?

Do Slimming World Online members get new 7-day menus every week?

Do Slimming World Online members get any books?

I don’t live in the UK – is Slimming World suitable for me?

How does the re-subscription work for Slimming World Online members?

I’d like to run a Slimming World group, how do I go about it?

Can I buy gift vouchers for a friend/family member?

Will everyone know how much I weigh?

What happens at a Slimming World group?

Are there any Slimming World groups outside the UK?

I’m a vegan – is Slimming World suitable for me?

How much weight can I expect to lose?

I’m a vegetarian – is Slimming World suitable for me?

I work shifts – is Slimming World suitable for me?

Are any foods off limits?

Are any of the Iceland meals suitable for gluten-free/dairy-free/egg-free diets?

Are Iceland meals suitable for people with diabetes?

Can I buy Slimming World meals online?

What should I do if I have a complaint about an Iceland meal?

Why are there no serving sizes on the Iceland meals?

I have IBS (irritable bowel syndrome). Do you have any advice?

I have PCOS (polycystic ovary syndrome). Do you have any advice?

Can I give up smoking and still lose weight?

I’m worried about how much aspartame I’m having on plan. Is it safe?

Do you have any advice for getting rid of loose skin after weight loss?

I’m having trouble downloading the app for the free digital magazine gift

I’m following the guide, but I can’t find the ‘Existing subscriptions’ button

I’ve downloaded the app, but can’t find my free issue

Can I read my magazine on my Android phone and my iPad?

I’m visually impaired, how will the magazine work for me?

If I buy the eBay Membership Offer pack, do I have to go to a group?

If I buy the eBay pack, will I have access to Slimming World's online facilities?

If I buy the pack, will I have access to Slimming World’s online facilities?

Can the pack be sent to countries other than the UK and Republic of Ireland?

How soon will I receive my pack?