Accessibility Policy

Last updated 18th September 2020

Introduction

At Slimming World, our vision is to make a real difference to as many people’s lives as we can… and we do. We want to ensure that every Slimming World member’s experience is a great one and that they feel we’ve done everything we can to support them.

We are constantly looking at how we can develop and improve access to our services and this policy sets out some of the ways we can help you access our services.

Covid-19

Where necessary, we provide a service for our members using alternative methods, including through the use of virtual online meetings. Your Consultant will be able to explain how this works for their group.

Wherever possible, we have worked with our Consultants to reopen our groups and we are working hard to ensure these will provide a safe environment for our members and our Consultants. 
This does mean we have had to introduce some additional safeguards, including the wearing of face coverings and limiting access to venues. If you have any concerns, you should contact your Consultant who will be happy to discuss how they can arrange for you to safely attend group.

We recognise that some members have a health or disability reason for not wearing a face covering and we would ask you to let your Consultant know, so they can help other members to understand and respect this.

If you rely on lip-reading, please make your Consultant aware so they can arrange for themselves, and their social team, to temporarily remove their masks when necessary. For everyone’s safety, they will ensure all other social distancing and good hygiene guidance is firmly in place.

Slimming World groups

Slimming World Consultants run our groups and they operate as self-employed franchisees under licence from Slimming World. 

If you have any special requirements to help you attend one of our groups, contact your local Consultant who will be happy to discuss your requirements with you and work out how they can best support you and your weight loss.

Here are some examples of how we help support members to access our services...

For members who are blind or partially sighted

Many of our resources are available in different formats, to help meet your needs.

If you’re a group member who needs a New Member Pack in a larger-print format or as an audio book on a series of CDs, please ask your Consultant. They’ll happily order a copy from Head Office and bring it along to group. Online members who need access to these resources should contact the online support team.

We’ve also worked in conjunction with the RNIB to create a selection of audio books, including:

  • large print, audio or braille versions of the New Member Pack (free of charge as part of your membership package)
  • audio versions of all of our most popular recipe books; when you place your order, contact the online support team to confirm your chosen format.
     

As well as these resources, we’re continually working to improve the accessibility and usability of our websites. You can use the Slimming World website with a screen reader, screen magnifier or other access technology. It can be viewed on different screen sizes and the size of the text can be changed too. See the Website accessibility section below for more details. 

For members who are deaf or hard of hearing

  • We have a New Member Talk video with subtitles for members of our online and group services. 
  • Your group venue may have audio loops you can use.
  • If you’re attending group, please ask your Consultant if you could sit closer, or within the direct line of sight of your Consultant for lip-reading purposes.
  • Your Consultant will be happy to discuss your requirements to see if they can be accommodated. If you’d like to organise a British Sign Language interpreter to come to group and sign for you, please discuss this with them.
     

For members who need wheelchair access

Our Consultants will be able to give you information about wheelchair access in their venues. They can also answer these questions…

  • Does the venue have a ramp for access?
  • Are there disabled parking spaces?
  • Is there a disabled toilet?

If you’re worried about the weighing-in process, please do talk to your Consultant about the options available. The safest way for our disabled members to be weighed in is by a health professional; however, some Consultants may be able to offer alternative solutions if you would like to be weighed in group.

Website accessibility

The digital team at Slimming World is committed to making sure our website and apps are accessible to all our customers and ultimately comply with level AA of the Web Content Accessibility Guidelines – WCAG 2.1.

In order to help us achieve and then maintain our objective, we have commissioned The Digital Accessibility Centre to work with us in an advisory and auditing capacity. 

Changing settings

Using your browser, you can change the size of text on this website. The BBC website has lots of useful information on how to make your screen more readable.

Our site also uses PDFs, and every effort has been made to ensure people can access these – or the same information in an alternative format – easily. JavaScript is also used throughout the web content.

Contacting us about accessibility

If you would like to contact us about any accessibility issues or suggestions, we’d love to hear from you. Please email us at: accessibility.helpline@slimmingworld.co.uk