Terms of Use

Our postal address is:
Slimming World
Clover Nook Road
Somercotes
Alfreton
Derbyshire
DE55 4SW

You can call us on 0344 892 0400 (UK) or 01 656 9696 (Republic of Ireland) for any general enquiries. Calls are charged at local rate and our lines are open from 9am – 5pm Monday to Friday.

Please note: we may record calls for training and quality purposes.

Click here for UK groups. (Groups are available in England, Scotland, Wales and Northern Ireland.)

Visit this page for Republic of Ireland groups.

‘Slimming World’ is the trading name of Miles-Bramwell Executive Services Limited; company number: 01242071; registered office: Clover Nook Road, Somercotes, Alfreton, Derbyshire DE55 4SW.

Miles-Bramwell Executive Services Limited is registered for VAT in the United Kingdom under VAT number: 648 1438 24.

Slimming World group services are provided by our Consultants, who operate as self-employed franchisees under licence from Slimming World.

Our Consultants’ group membership services are suitable for adults and young adults aged 16 and 17, including access to additional online support via LifelineOnline.

It costs £5/€9 to join a Slimming World group, then there’s a £6.95/€11.50 weekly fee – so members pay £11.95/€20.50 on week one. All prices are recommended retail prices (RRP).  

Visit our joining offers and pricing page to discover more about the current offers, and for details of our commitment-boosting, money-saving Countdown courses, available at participating groups only. Please ask your Consultant if the offer is available in their group.  

LifelineOnline access

LifelineOnline complements the support you receive at group, it doesn't replace it. If you’re unable to attend group for four weeks or more, you’ll spot a friendly message on the website or app encouraging you back to group.

As a target member, if you choose not to come along to group, your account will remain active for seven weeks. After the eighth missed group, your LifelineOnline account will be ‘hibernated’.

As soon as you’ve been back to group, and your Consultant has uploaded their group information to Head Office, your account will be reinstated.

If you’re not yet a target member and choose not to come along to group, your account will remain active for three weeks. After the fourth missed group, your LifelineOnline account will be ‘hibernated’.

Our online membership services are only suitable for adults aged 18 years and over.

Joining Slimming World Online 

When you first join Slimming World Online, you’ll be able to choose one of our initial three-month subscription packages.  

• Our standard Bronze membership costs £60 and includes three months’ online access and our member pack.  

• Our standard Silver membership costs £65 and includes three months’ online access, plus our member pack and two Slimming World recipe books.  

• Our standard Gold package costs £80 and includes three months’ online access, plus our member pack, two Slimming World recipe books and one year’s subscription to Slimming World Magazine*.  

*Your Slimming World Magazine subscription is managed by our partner, Select Publishing. Please see our Privacy Promise for more details. 

Our prices are different if you’re joining from outside the UK, so please choose your region when you register, to see the total cost of your three-month subscription.  

You can find out more about our current membership offers on our joining offers and pricing page.  

Following your initial three-month subscription, your membership will automatically renew at the ongoing monthly fee applicable at the time – this is currently £20 per month – unless you choose one of our longer resubscription packages or you cancel your membership.  

If you choose to take advantage of one of our longer resubscription packages, when that package comes to an end your membership will automatically renew each month at the ongoing monthly rate applicable at the time – and it will continue until you choose to take out another resubscription package or you cancel your membership.

We reserve the right to change your pricing – and if we do need to make a change, we’ll let you know by email 30 days in advance of the change. If you don’t want to accept the price change, you can cancel your membership (and we’ll let you know how to do that in the same email). If you decide not to cancel your membership before the start of your new membership period, your subscription will be renewed at the price in effect at the time of the renewal.  

If you choose to join Slimming World Online using a voucher/promotional code, please note that your membership information may be shared so that we can process the associated offers or promotions.

Joining Slimming World Online using our mobile apps 
 
If you’ve joined Slimming World Online using in-app purchasing in our iOS or Android app, your subscription will be charged to your App Store or Play Store account. Once you’ve completed your purchase, you’ll be able to manage your subscription through the relevant app store.  

Cancellations and refunds

We hope you’ll love Slimming World Online and find the power of Food Optimising and our understanding of the psychology of slimming and behaviour change to be the support you need for your weight loss success. But we also want to know if you’re unhappy with any part of the service, or if you’re thinking of leaving us. So, if you’d like to discuss any concerns you might have, please don’t hesitate to contact us.  

Your Slimming World Online membership starts as soon as you join. Because it’s an online service, once you’ve paid for your initial three-month package – or if you return to Slimming World Online after a break of more than 28 days – you have a 14-day “cooling-off period” to cancel your membership without giving a reason and to receive a refund for any unused time, based on a daily rate. 

If you need to cancel your membership at any time after the first 14 days, you won’t be entitled to a refund and we won’t issue refunds for ongoing monthly memberships.  

You can still cancel your membership if you need to – here’s how: log in to the website, click on your profile picture in the top right of the screen and choose Settings. Then select the Account & Membership option, followed by Membership status. Or you can contact us. 

If you do cancel your membership, you’ll continue to have access to Slimming World Online until your current membership period comes to an end and your membership won’t automatically renew again.  

Returning books and other physical goods  
 
When you first join Slimming World Online, or when you rejoin after time away, your membership package may include physical goods, such as a member pack or recipe books, at a preferential price within the overall package.  

If you cancel your membership package within the first 14 days, you’ll need to return the goods that were included, in an unused condition, before we can issue your refund. You’ll need to cover the cost of the postage yourself, and we’d recommend getting proof of postage as well. You have 14 days from your cancellation date to return the goods to us.  

If the physical goods are returned in a used condition – they’re materially damaged or written in, for example – we reserve the right to reduce the amount that we refund to you by the recommended retail price (RRP) of the goods applicable at the time we issue the refund.  

The address for returns is:  

Slimming World Distribution Centre  
Slimming World Online Returns  
Bramble Way  
Somercotes  
Alfreton  
Derbyshire  
DE55 4RH  

Fair Usage Policy

When you join Slimming World Online, you’ll create an account, and our Slimming World Online service is provided on the assumption that you’ll keep one account for the whole of your membership with us, in line with these terms of use.  

Where we notice unusual or suspicious activity with your membership, we reserve the right to decline further Slimming World Online memberships.  

We’d be looking out for activities including, but not limited to: holding multiple memberships at the same time under different email addresses, unusual patterns in joining, transferring, requesting refunds and rejoining – such as multiple times a day/week/month – and ordering and/or excessively returning items from the shop.  

If we suspect your membership activity is not in line with this Fair Usage Policy, our support team will contact you to make you aware. If the unusual activity continues, we reserve the right to cancel your account without further notice and without a refund.  

This doesn’t affect your statutory rights.  

Terminating the Slimming World Online service  
 
It’s the last thing we’d want to do but, if we need to stop offering Slimming World Online for any reason, we’ll give you four weeks’ notice by email or by post. When the service ends, we’ll stop charging you and we won’t collect any further payments.  

Use of the Slimming World Community  
 
You must be courteous to other users of our online products and services. Personal attacks are grounds for being banned and your account being closed. If you have a problem with a comment that another member has posted, please contact us. Please do not post a personal attack in response.  

Harassing other members and users of our online products and services will not be tolerated. If a member has asked you not to contact them, it’s your responsibility to respect their request.

Sharing any content in our online Community that Slimming World or other members feel is inappropriate will not be tolerated and could have serious consequences – and may be potentially illegal. This includes sharing the following: content intended to cause distress or humiliation; intimate photos or videos; and content, views or images of child sexual abuse or exploitation.

Violating this agreement may lead to you being immediately and permanently banned, with notification to your Internet Service Provider and/or the police, depending on the severity of the content shared and if deemed necessary by Slimming World, in its sole and absolute discretion. The IP addresses of all posts are recorded to help enforce this agreement.

If you see any content that you feel violates this agreement, please report it straight away using the ‘report post’ feature in the app, or by contacting us immediately.

When you join our online Community, any content you post is automatically licensed to us through a worldwide, royalty-free perpetual licence. This licence grants us a transferable right to use, record, reproduce, distribute, publish and create derivative works based on your user content (in whole or in part) as Slimming World. We may use this content in any format, media or technology. We will only use this content in an appropriate way that respects you as a member of our online Community.  

Subject to the rights and licence you grant to us under these Terms of Use, you retain all copyright of your content, and the rights to use this material in any way, including allowing to others, will remain with you.  

We may archive (delete or remove) content that we feel is no longer relevant or appropriate. When we archive your content, all our rights to use the content under the licence will cease. Content will remain on our Community for as long as we deem appropriate and won’t be automatically deleted or archived when a user subscription expires. If you want any content to be removed, please contact us at dpa.officer@slimmingworld.co.uk

Slimming World shop

Maximum orders on books and Hi-fi bars  
 
During your membership, you can order a maximum of two copies of our recipe books and member packs in a 12-month period. This excludes the Slimming World Magazine subscription, which is restricted to one per member in a 12-month period.  

Hi-fi bars are so popular that we give a monthly limit, so everyone gets to enjoy them. You can order five or 10 boxes of Hi-fi bars (enough to enjoy two bars a day) per month. Your order limit ‘refreshes’ each month on the date you joined Slimming World.  

Postage and packaging cost  

With the exception of a Slimming World Magazine subscription, the books and Hi-fi bars shown don’t include post and packaging. Postage and packaging charges will be added prior to the payment stage.  

Processing orders  

We’ll send you an order confirmation email, so you know your order has been received and is being processed. The message will be sent to the email address you gave us when you signed up with Slimming World Online. Please check that the details on the email are correct, and keep the email as confirmation of your order.  

Please ensure that all the order details you’ve given to us for buying goods or services are correct, that the credit or debit card you’re using is your own, and that there are sufficient funds to cover the cost of the goods or services you’ve ordered.  

If there are any changes to the details you gave us in your order, please contact us as soon as possible. Credit and debit cards are debited on the day of ordering. Every purchase you make will be performed in the United Kingdom and UK law governs every aspect of the contractual agreement concerning purchases made from Slimming World Online.  

Delivery  

We aim to get your order to you as quickly as possible. All goods are dispatched within two working days of us receiving your order. Orders over £40 may require a signature on delivery. Goods will be sent to the address you give at the time of your order and as stated in the confirmation email, unless you make alternative arrangements directly with the delivery providers as part of their service to you.  

Undelivered orders  

We aim to dispatch within two working days of receiving your order. However, occasionally we experience unforeseen delays in delivery. If your delivery is overdue, please contact us. Alternatively, you can reply to us using the confirmation email you received, letting us know you haven’t received your order.  

International delivery  

Hi-fi bars are only available in the UK and the Republic of Ireland. However, books and magazines can be sent to other countries.  

If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance are your responsibility. (Please note, customs policies vary widely from country to country, so please contact your local customs office for further information.) Cross-border shipments are also subject to opening and inspection by customs authorities.  

Your right to cancel your shop order  

If you buy a magazine subscription*, books or Hi-fi bars you have 14 working days, beginning on the day you receive the goods, to cancel the order.  

*Your Slimming World Magazine subscriptions are managed by our partner, Select Publishing. Please see our Privacy Promise for more details. To exercise your right to cancel, please contact us. 

If you exercise your right to cancel, you must return the goods (Hi-fi bars/books) at your own expense no later than 21 days after the order has been received and in an unused condition (not materially damaged or written in). Please note, we’ll only accept unopened boxes of Hi-fi bars.  

To return your order, please write your name and the word “return” on the delivery slip. Pack the slip, any delivery notes and the unwanted item(s) securely and send them to us at the address below. We’ll arrange a refund of the price you paid for the goods, provided the goods are received in an unused condition. You’ll receive a refund from us up to 14 days after we’ve received the goods back.  

We’ll refund the basic postage costs related to the delivery cost of getting the goods to you in your initial order. Please note, we’ll only refund delivery costs if the complete order delivery is returned.  

The address for returns is:  

Slimming World Distribution Centre  
Slimming World Online Returns  
Bramble Way  
Somercotes  
Alfreton  
Derbyshire  
DE55 4RH  

For more information about Consumer Contract Regulations, visit the Which? Consumer Rights website. 

Medical Policy

Slimming World Online and all associated services are not intended as a substitute for any advice or treatment prescribed by a doctor.

It is the responsibility of each member to ensure there are no medical reasons why they shouldn’t embark upon a slimming campaign. If in any doubt at all, members should check with their doctor.

Slimming World Online’​s Medical Policy is:

• Slimming World Online is not available to members under the age of 18. The advice given in the public area is not intended for use by those under 18.

• Anyone who has any medical problems, is taking any medication, is pregnant or is breastfeeding must disclose this information during registration.

• Members with cancer, or liver or kidney disease must check with their healthcare team before joining. There's a risk that members may experience unexpected weight changes as a consequence of their health condition, so we ask you to keep in regular contact with your healthcare team and get in touch with them if you have any concerns about your health, or experience any unexpected or rapid weight changes. 

• Members with diabetes or coeliac disease will be able to benefit fully from Slimming World Online and should always incorporate the advice given by their care team or GP.

• Because our members’ health is of primary importance, we’re unable to offer membership to the following groups:
  
  - people with eating disorders
  If you have, or if you are concerned that you may have, an eating disorder, it is important to consult your doctor for advice.
  
  - mums-to-be
  Slimming World Online is not suitable for women who are pregnant, and therefore pregnant women are not able to join the online programme. Members who become pregnant may freeze their membership by contacting the Slimming World member support team or opt to transfer their membership to group membership.
  
  - new mums
  Members may join post-natally if they have had their post-natal check-up and been told that it is safe for them to lose weight by their healthcare team. Membership is offered to breastfeeding mothers a minimum of six weeks after the birth of their baby.

If you have a medical condition that may be adversely affected by exercise, you should consult your doctor before following any exercise information in our articles and videos. Every member should take personal responsibility for themselves when doing any exercise that has been advised by Slimming World or their representative, either at or outside the group. If at any time while exercising a member feels any ill effects, then they must stop doing the exercise and check this out with their doctor. 

We always recommend members follow the medical and any dietary advice they have been given by their doctor or other health professional. 

Using our websites and apps

Our member websites and apps – LifelineOnline and Slimming World Online – are designed for your personal use as a Slimming World member. To protect the integrity of our programme, please don’t copy, share or distribute any part of these platforms – whether in print or digital form – without written permission from Slimming World. Commercial use of any content is not permitted. By using our website and app, you agree to take responsibility for any actions you take based on the information you find here. Slimming World cannot be held liable for the outcomes of how you choose to use this content.

Links to other websites

We sometimes include links to other websites for your information. These sites are run by other organisations and we don’t control their content. That means we can’t guarantee that what you find there will be accurate, appropriate or free from offence. Slimming World isn’t responsible for any loss, injury or damage – including legal costs – that may arise from visiting or using these external sites. Including a link doesn’t mean we endorse the site or its content.

Protecting our brand

The names, logos and trade marks associated with Slimming World – including but not limited to Slimming World, Food Optimising, Free, Free Food, Healthy Extra, Slimming World’s active lifestyle programme, Slimming World’s Individual Picks, Slimming World’s support system, Speed Foods and Swips, as well as the overall look and feel of our website and app – are distinctive elements of our brand. They are protected trade marks of Miles-Bramwell Executive Services Limited, trading as Slimming World, whether registered or unregistered.

The Diabetes UK logo is owned by Diabetes UK and is used under licence by Miles-Bramwell Executive Services Limited.

At Slimming World we are dedicated to protecting your privacy. Here’s a link to our Privacy Promise. 

The Slimming World website and app are designed for information purposes only. It is not intended as a substitute for any advice or treatment prescribed by a doctor. Information given here should not be used for diagnosing or treating a health problem. If you have a medical condition that may be adversely affected by exercise, you should consult your doctor before following any exercise information given here (see our Medical Policy below for details).

This website and app are intended for use by those over the age of 18 years. No one under that age should carry out any activity whatsoever based on the information on this website and app. 

The following provisions may be curtailed or disallowed by the laws of the country in which the person accessing this website and app is situated. In such case, the terms here are to be read as excluding or limiting such term so as to satisfy such jurisdiction.

We do not represent or warrant that the information accessible via this website and app is accurate, complete or current. We have no liability whatsoever in respect of any use you make of such information.

The information provided on this website and app has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website and app, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise, are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

These terms and this disclaimer and any claim based on use of information from this website and app shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

If you’re a group member using LifelineOnline or a Slimming World Online member, please see our additional terms.

At Slimming World, we want to offer you the very best service, so if you have any feedback on our Hi-fi bars, please do get in touch. Email us at mailto:hifi.queries@slimmingworld.co.uk

Visit our Science behind Slimming World page for more information about the evidence base behind Slimming World and our multi-component approach, designed to help people adopt a healthier lifestyle. 

The Swips Estimator™ is for the personal use of Slimming World members only. By using the Swips Estimator™ you are agreeing to the following terms and conditions of use:

• The Swips Estimator should not be used for any commercial reasons or by a commercial organisation.

• Any Swip values provided by the Swips Estimator are for personal use only.

• Only Slimming World is able to designate the Swip values of foods.

• The terms Swip(s), Free Food and Free are registered trademarks of Miles-Bramwell Executive Services Limited, trading as Slimming World, and must not be used without permission. 

While we will try to ensure that the Slimming World Online website and app remain up and functional, we cannot be held responsible if there are temporary interruptions to the service provided to you in the event of technical difficulties.

The information provided to you on this site is based on our best understanding of nutritional and dietary research. It follows generally accepted standards of dietary recommendations in the United Kingdom.

While we make all reasonable attempts to exclude viruses from the website and app, we cannot ensure such exclusion and no liability is accepted for viruses. You are, therefore, recommended to take all appropriate safeguards before downloading information or images from this website.

Save in respect of personal injury or death, our total liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Slimming World Online services or supply of any goods shall be limited to the price paid for the services or goods ordered and the reasonable costs of returning goods or materials to us.