Cookies Policy

Last updated 25th October 2020

What is a cookie?

Cookies help us remember you and show you content we think you will like.

This document covers Slimming World's use of any personal information we collect from you via the following online services:

  • any Slimming World website that links to the cookies policy
  • Slimming World apps


This policy explains:

  • what information we might collect about you
  • how we use the information we collect about you
  • how we use cookies and tracking on the Slimming World websites and apps and how you can manage cookies yourself

     

How we use cookies

When you visit slimmingworld.co.uk or use our website to log in to our member sites, we use cookies to store a little bit of information about you while you're using the website or, in some instances, to make your next visit even easier for you.

Here are a few examples of how we use cookies…

  • If you’re a member of Slimming World we need to use a cookie to remember that you logged in – otherwise you wouldn’t see any member-only pages. 
  • We use cookies to store our members’ most recent searches, so we can give you a faster and more accurate service.
  • Because we want to offer you the best possible service online, we also use cookies to collect anonymous information about how our visitors use our website, what features they read, if our forms are easy to complete and what time of day they like to visit. 
  • Similar technologies are often used in emails to understand whether the email has been read or if any links have been clicked. 
     

Listed below are details of the cookies we use on the Slimming World websites and apps…

Essential cookies

These cookies are necessary to help you use all the features of the Slimming World websites and apps. Without these cookies we can’t provide you with the services you’ve asked for. 

Logging in
After successfully logging in to the website, a number of cookies are stored on your computer so we know you’re an active member. 

Cookie nameWhat the cookie does
.AspNetCore.Identity.ApplicationA temporary cookie used to manage sign in
idsrv.sessionAnother temporary cookie used to manage sign in
.AspNetCore.Antiforgery.GQPcLBtTdzHelps prevent malicious activity on an account

Tracking your preference
These cookies help us remember your cookie and tracking preferences.

Cookie nameWhat the cookie does
rp.491552662664273920.onboarderAllows us to remember which screens of our site tour members have seen
rp.491552662664273920.recentSearchContains details of members’ recent searches

Providing our online chat service
We use Salesforce to power our live chat functionality. To improve the service we offer to our members, when you enter into a live chat with our member support team we will store the details you provide within Salesforce. 

Performance cookies

We use performance cookies to monitor, aggregate and analyse traffic and usage of our sites so we can improve their performance and reliability.

We use Google Analytics and Hotjar to build up information about how visitors use our website. Google Analytics stores information about how visitors arrive, what pages are visited, for how long and what visitors click on. This information allows us to remember your preferences, understand how our members use the site and help us improve your experience. 

Google Analytics cookies

Cookie nameWhat the cookie does
_gaUsed to distinguish between unique users by assigning a randomly generated number as an identifier
_gidStores and updates a unique value for each page visited
_gatUsed to limit the collection of data on high traffic sites
gtag.jsA JavaScript tagging framework and API that allows us to send event data to Google Analytics

Find out more about opting out of Google Analytics cookies.

Hotjar cookies

Cookie nameWhat the cookie does
_hjClosedSurveyInvitesThis cookie is set once a visitor interacts with a survey invitation. It’s used to make sure the invite doesn’t re-appear if it’s already been shown
_hjDonePollsThis cookie is set once a visitor completes a poll using the Feedback poll widget. It’s used to make sure the same poll doesn’t re-appear if it’s already been filled in
_hjMinimizedPollsThis cookie is set once a visitor minimises a Feedback poll widget. It’s used to make sure the widget stays minimised
_hjDoneTestersWidgetsThis cookie is set once a visitor submits their information in the Recruit User Testers widget. It’s used to make sure the same form doesn’t re-appear if it’s already been filled in
_hjMinimizedTestersWidgetsThis cookie is set once a visitor minimises a Recruit User Testers widget. It’s used to make sure the widget stays minimised when the user navigates through your site
_hjIncludedInSampleThis session cookie lets Hotjar know whether that visitor is included in the sample which is used to generate funnels

Find out more about opting out of Hotjar cookies.

Third-party cookies

YouTube cookies
We use YouTube to host some of our videos. When you watch video clips from YouTube on our website, YouTube creates some third-party cookies. Find out more about how YouTube uses cookies
 

Other third-party cookies
If you share Slimming World pages on Facebook or other social websites, you may also be sent cookies from those websites. We don’t control the settings of these cookies, so please check the websites’ cookies and privacy policies for information about what they do. 

Facebook Privacy Policy

Twitter Privacy Policy