Cookies Policy

Last updated 1 October 2018

What is a cookie?

Cookies help us remember you and show you content we think you will like.

This document covers Slimming World's use of any personal information we collect from you via the following online services:

  • any Slimming World website that links to the cookies policy
  • Slimming World apps


This policy explains:

  • what information we might collect about you
  • how we use the information we collect about you
  • how we use cookies and tracking on the Slimming World websites and apps and how you can manage cookies yourself

     

How we use cookies

When you visit slimmingworld.co.uk or use our website to log in to our member sites, we use cookies to store a little bit of information about you while you're using the website or, in some instances, to make your next visit even easier for you.

Here are a few examples of how we use cookies…

  • If you’re a member of Slimming World we need to use a cookie to remember that you logged in – otherwise you wouldn’t see any member-only pages. 
  • We use cookies to store our members’ most recent searches, so we can give you a faster and more accurate service.
  • Because we want to offer you the best possible service online, we also use cookies to collect anonymous information about how our visitors use our website, what features they read, if our forms are easy to complete and what time of day they like to visit. 
  • Similar technologies are often used in emails to understand whether the email has been read or if any links have been clicked. 
     

Listed below are details of the cookies we use on the Slimming World websites and apps…

 

Essential cookies

These cookies are necessary to help you use all the features of the Slimming World websites and apps. Without these cookies we can’t provide you with the services you’ve asked for. 

Logging in
After successfully logging in to the website, a number of cookies are stored on your computer so we know you’re an active member. 

 

Cookie name What the cookie does
.AspNetCore.Identity.Application A temporary cookie used to manage sign in
idsrv.session Another temporary cookie used to manage sign in
.AspNetCore.Antiforgery.GQPcLBtTdz Helps prevent malicious activity on an account

 

Tracking your preference
These cookies help us remember your cookie and tracking preferences.

Cookie name What the cookie does
rp.491552662664273920.onboarder Allows us to remember which screens of our site tour members have seen
rp.491552662664273920.recentSearch Contains details of members’ recent searches

 

Providing our online chat service
We use Olark to provide an online chat service to our members.

Cookie name What the cookie does
hblid Remembers visitors between visits
wcsid A session identifier used to keep track of a single chat session
olfsk Maintains the chat history across pages
_okbk Tells us if the chat box is being opened or closed
_ok Most recent Olark site ID
_oklv Olark loader version for improved caching
_okla Used for caching purposes to improve performance
_okgid Group ID the visitor is locked to
_okac Used for caching purposes
_okck Used to test if your browser allows cookies to be stored

 

Performance cookies

We use performance cookies to monitor, aggregate and analyse traffic and usage of our sites so we can improve their performance and reliability.

We use Google Analytics and Hotjar to build up information about how visitors use our website. Google Analytics stores information about how visitors arrive, what pages are visited, for how long and what visitors click on. This information allows us to remember your preferences, understand how our members use the site and help us improve your experience. 

Google Analytics cookies

Cookie name What the cookie does
_ga Used to distinguish between unique users by assigning a randomly generated number as an identifier
_gid Stores and updates a unique value for each page visited
_gat Used to limit the collection of data on high traffic sites
gtag.js A JavaScript tagging framework and API that allows us to send event data to Google Analytics

 

Find out more about opting out of Google Analytics cookies.

 

Hotjar cookies

Cookie name What the cookie does
_hjClosedSurveyInvites This cookie is set once a visitor interacts with a survey invitation. It’s used to make sure the invite doesn’t re-appear if it’s already been shown
_hjDonePolls This cookie is set once a visitor completes a poll using the Feedback poll widget. It’s used to make sure the same poll doesn’t re-appear if it’s already been filled in
_hjMinimizedPolls This cookie is set once a visitor minimises a Feedback poll widget. It’s used to make sure the widget stays minimised
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It’s used to make sure the same form doesn’t re-appear if it’s already been filled in
_hjMinimizedTestersWidgets This cookie is set once a visitor minimises a Recruit User Testers widget. It’s used to make sure the widget stays minimised when the user navigates through your site
_hjIncludedInSample This session cookie lets Hotjar know whether that visitor is included in the sample which is used to generate funnels

 

Find out more about opting out of Hotjar cookies.

 

Third-party cookies

YouTube cookies
We use YouTube to host some of our videos. When you watch video clips from YouTube on our website, YouTube creates some third-party cookies. Find out more about how YouTube uses cookies
 

Other third-party cookies
If you share Slimming World pages on Facebook or other social websites, you may also be sent cookies from those websites. We don’t control the settings of these cookies, so please check the websites’ cookies and privacy policies for information about what they do. 

Facebook Privacy Policy

Twitter Privacy Policy