Slimming World’s privacy promise summary
When you join Slimming World we ask you to provide us with a few personal details so that we can provide the very best service to you. Because you trust us with this information and because your data privacy matters to us, it’s only right that you know why we need it, where it’s stored and what we do with it.
Who holds my data?
Your Consultant, operating under a licence from Slimming World, is a self-employed franchisee which allows them to run your Slimming World group. Your Consultant needs certain personal information from you so that they can give you an excellent, personalised service. Your Consultant is responsible for collecting and processing your data.
Slimming World as a business and your Consultant each have a responsibility for looking after your personal information, and together we take our responsibilities extremely seriously. We are committed to protecting your privacy.
Why do you collect my personal information?
Your Consultant needs to know your name, address and contact details so that they can support you during your weight loss journey, during group and between groups. To help make sure that the Slimming World programme is suitable for you, and to give you further information should you need it, they’ll also ask for some information about your medical history and health. When you sign your membership agreement, you are agreeing that we can use your information for this reason. This information will always be kept private. If you don’t feel able to provide this information to your Consultant or don’t give your permission for them to process it, we may be unable to offer you membership of Slimming World.
You also provide us with personal information when you register with or access our members’ website LifelineOnline or through our apps. We use this information along with your activity on the site to ensure you receive a more personalised and relevant service, and that we can help you with any queries or requests you send us. As part of providing those services to you, we also collect:
- your IP address, device details and browsing history
- information stored about you on our apps
You might spot the ‘accept cookie’ message across the Slimming World websites as well as our Slimming World apps. Cookies store limited amounts of information about you so that the website remembers you (so you don’t need to remember your password, for example) and to help us show you content we think you’ll like or benefit from. You can choose to accept or decline cookies. If you decide to decline them you may not get the very best out of the website.
If you have joined your Slimming World group as part of a Slimming World on Referral scheme through a health provider or your employer we will share your information with the referring organisation as part of our agreement with them, and may require additional personal information for their records too.
We also use information as part of our research to help us develop our methods and services, and to support this we sometimes work in partnership with universities and other research and health organisations. Wherever possible we ensure personal information is anonymised. Where the sharing of personal information is necessary for that research we ensure the data is kept securely and confidentially.
Who has access to my information?
Your personal information is shared between your Consultant and Slimming World to give you an excellent, personalised service which will help you achieve your weight loss goals. If your Consultant goes on holiday, is ill or unable to take your group for another reason, your information will be shared with another Slimming World-trained Consultant taking your group. This is to make sure we’re able to provide you with the highest quality Slimming World service.
Sometimes we use trusted third party companies to help us to deliver an exceptional service, for example we use an email marketing company to send occasional member emails. These companies do not use your personal information for their own business purposes.
We won’t ever share your data with any other outside organisation unless you say we can. We won’t send you unrelated marketing material and we certainly won’t give your information away to third parties for their own marketing purposes.
Is my personal information secure with you?
Yes. Slimming World ultimately has primary responsibility for keeping your data safe and sound and we are committed to making sure that your information is secure. All data relating to your personal information as a member of Slimming World is stored on secure servers within the United Kingdom and European Union.
The data which is on laptops and other equipment used in group is protected using secure passwords. All of the data that is electronically transferred is also encrypted (which means it is formatted in such a way that only the people who have been given permission to see it can) and is sent by secure methods. Any paper records we hold are stored securely and destroyed when no longer needed.
How long will my personal information be kept for?
As a Slimming World member your information will be kept by Slimming World and your Consultant for as long as you are a member. If you decide to leave Slimming World, we’ll keep hold of your information for a maximum of 36 months after you last go to group in case you wish to continue your membership at a later date.
In addition, some personal information is held for longer:
- As part of our research to help us develop our methods and services. In this case, access is carefully restricted. The information is used only for statistical purposes and is held only as long as is necessary to complete the research.
- If you have joined as part of a Slimming World on Referral scheme. Your information will be kept for statistical purposes during the period of the referral scheme and for a maximum period of 12 months after the end of the scheme.
Who do I contact about my personal information?
Data Protection Officer
Clover Nook Road,
Derbyshire, DE55 4SW
Please do contact us if:
- you have a feeling that any information which we may have about you is incorrect
- you want to see what personal information we hold about you (and receive a copy)
- have any queries regarding the accuracy or the processing of your data (including any mis-use or unauthorised use)
- want to withdraw your consent where any processing is based upon consent
If you ever have any concerns that we are not processing your personal information in accordance with the law, please contact us using the email address or postal address above. If you are still concerned, you can contact the Information Commissioners Office at www.ico.org.uk
We hope we’ve answered any questions you may have about how we handle your private information. If you have any other questions, please do ask your Consultant or contact our Data Protection officer.
Slimming World is the trading name of Miles Bramwell Executive Services Limited, Company number 01242071, Registered office: Clover Nook Road, Somercotes, Alfreton, Derbyshire DE55 4SW.